Azura Memory Care provides the highest-quality of loving care to each of our residents. This level of quality care doesn’t just happen by accident. In fact, Azura has a number of Quality Assurance Programs to ensure these services are regularly monitored and maintained. The standards listed below are just some examples of what makes Azura the right choice in quality care.
Quality Assurance Consultation – Azura Memory Care has collaborated with Pathways Health Services, Inc. a nationally-recognized company to review Azura’s policies and procedures and to make recommendations for improvements to ensure the highest-quality care in each Azura location. This independent review has brought fresh ideas and expertise to make certain residents experience a professional and caring standard of living that is unmatched in long-term care.
Documentation Excellence Monitoring Program – Accurate and clear documentation is one of the keys to providing exceptional care, especially for those living with Alzheimer’s disease and dementia. In addition to daily documentation, Azura Memory Care’s Leadership Team performs in-depth monitoring at each house, including an extensive monthly onsite walk and thorough analysis.
Behavioral Consultations– Challenging behaviors are not uncommon with Alzheimer’s disease and dementia. At Azura Memory Care we work closely with the resident’s physician and families to ensure the best possible outcome.
Clinical and Medication Reviews – Azura employs nurses who oversee and monitor our residents’ medical, physical and behavioral needs. Our nursing team regularly discusses each resident’s health needs and ways to improve their quality of life.
Family Satisfaction – One of the best forms of Quality Assurance comes from our residents and their loved ones. Our families are contacted at least two times monthly to update them on their loved one’s care and to give them an opportunity to share their thoughts and ideas. In addition, family’s satisfaction is formally surveyed bi-annually.
Azura Connections –This reassuring link between family, team members and Azura Memory Care exists to answer questions, address concerns or accept compliments regarding our services. Connections can be made by calling 1-888-716-5625 at anytime. Each Connection is then promptly addressed and followed up on by our Compliance Officer.