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Frequently Asked Questions

Evaluating your options when it comes to making the right care choice for a loved one can feel overwhelming and confusing. Here are some answers to the most frequently asked questions from our prospective residents and their families. Our goal is to provide you all the information you need to help you make the right decision for you and your family.

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How is the Azura Memory Care team different?

Our people are our distinguishing characteristic. Our care specialists are highly trained and committed to the happiness and comfort of our residents. We screen and interview for natural characteristics of compassion. We conduct regular, ongoing training about how to best meet the needs of and create lasting relationships with your loved one. Each resident is treated with the dignity, kindness and respect he or she deserves.

How is Azura Memory Care designed?

Azura Memory Care was specifically designed and developed for residents needing memory care. The architecture and interior design provide a small, secure, warm setting easily called home. Residents can personalize private rooms with their own furnishings and belongings, including family pictures and mementos, to create warm and comforting surroundings. Each private room is just steps away from the living room and dining room, where residents socialize with the rest of the residents and home cooked meals are served. The building is designed to encourage independence and freedom, including internal walking paths leading residents back to the living room, contrasting colors that help residents differentiate between counters, floors, walls and doors more easily, and doors that are unlocked but alarmed to ensure resident safety.

How is Azura Memory Care staffed?

The staff level in each community is based on the particular needs of its residents. At the time a resident moves in, we learn everything we can about their individual needs. We repeat that process every six months or as the need arises. This information helps us to assess staffing levels. Staffing levels are generally higher at Azura Memory Care than in other memory care facilities, and are adjusted regularly to meet resident needs.

Will my loved one have to move when their disease progresses to the final stages?

Azura Memory Care can often care for residents with dementia through the final stages of the disease. It is our hope and intention that even residents with this particularly relentless disease will not have to move again after coming to our community. Azura Memory Care is dedicated to providing a warm and safe environment for frail seniors through their last years. In fact, we work with various health care agencies to provide hospice care and other supportive services so that residents may live out their days in a familiar and comfortable environment, surrounded by friends and a family of caregivers who know them best.

Will my loved one's care be covered by Medicare, Medicaid or private insurance?

Assisted living, even for residents with Alzheimer’s disease and other memory impairments, is primarily private pay or reimbursed by long term care insurance. While Medicare or Medicaid alone does not cover assisted living care, Wisconsin and Colorado have a few innovative funding programs for financially qualified residents that continue to expand across the state. Each county has criteria and limited funds for these programs. Consult with the Azura Memory Care Director or the Aging and Disability Resource Center office in your county for more information on these and other programs.

Although costs of assisted living and Alzheimer’s care are generally paid by residents or families, there are also private long term care insurance plans for assisted living that typically cover costs. Review your individual policy with your insurance provider. We are also happy to review the policy with you to see if our specialized services may be covered by your policy.

Does Azura Memory Care offer respite and hospice care?

Azura Memory Care does offer short-term respite and works with various health care agencies to provide hospice care, welcoming every resident with equal warmth.

What special services are offered to families of residents with Alzheimer's disease and related memory impairments?

Azura Memory Care maintains a comprehensive resource library that is open to family and friends of residents with dementia or Alzheimer’s disease and to the general public. We work in cooperation with community organizations that tend to the care of those with memory impairments and the care of the caregiver. We therefore can connect family members with resources that might be helpful. Each Azura Memory Care location also works closely with its local chapter of the Alzheimer’s Association, many acting as community education resources for the association. A support group is also often available at each Azura Memory Care community as well.

What guides the special code of Caring and Conduct found at Azura Memory Care?

At Azura Memory Care, we are proud of our MOSAIC philosophy and even more proud of the dedicated, hard-working, caring professionals that make our place so special. We place the highest value on the happiness and well-being of our guests and staff. We truly believe that when people work together and show mutual respect, anything is possible.

Five core values guide the decisions we make as team members and as a company:

  1. We treat our guest and coworkers with the utmost RESPECT.
  2. We help people to RECOVER physically, mentally and spiritually.
  3. We encourage INNOVATION and creativity.
  4. We hire and RETAIN the finest people.

See our core values in action – read about our award winners!